At Ilira, each piece is handcrafted to move with you and carry
the stories you’re still writing
FAQ
1. What makes Ilira jewelry different?
All Ilira pieces are handcrafted using 14–18k gold-filled materials, containing 5–10% real gold bonded to a durable base. This gives you long-lasting shine, tarnish resistance, and everyday durability — without the price of solid gold.
2. What does “gold-filled” mean?
Gold-filled jewelry has a thick layer of real gold (5–10%) pressure-bonded to a core metal. It is not gold-plated. Gold-filled lasts years, while gold plating can fade within weeks as it has less than .05% gold content.
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3. Is Ilira jewelry tarnish resistant?
Yes. Gold-filled rarely tarnishes. Our pieces are: water-friendly sweat-resistant safe for daily wear Avoid harsh chemicals and chlorinated pools for best longevity.
4. Is your jewelry hypoallergenic?
Yes — our gold-filled materials are nickel-free and safe for sensitive skin.
5. Can I wear Ilira jewelry in the shower?
Yes! Showering, washing hands, and rain exposure won’t harm your gold-filled pieces.
6. How should I care for my jewelry?
Minimal care is needed. We recommend: wiping with a soft cloth avoiding lotions or perfume directly on the jewelry storing in a dry place Your pieces will shine beautifully for years.
7. Do you offer permanent bracelets?
Yes — we offer welded permanent bracelets custom-fitted to your wrist for a seamless, clasp-free look. Perfect for: mother–daughter moments, anniversaries, best friends, milestones, bridesmaids & birthdays.
8. Does getting a permanent bracelet hurt?
No. The welding process is quick, painless, and safe — the spark never touches your skin.
9. Can my permanent bracelet be removed?
Yes. They’re designed to stay on but can be removed with household scissors if needed. You can bring your chain back to have it re-welded.
10. Do I need to remove my bracelet at the airport?
No — permanent bracelets do not need to be removed at airport security. They do not set off metal detectors.
11. Do I need to remove my bracelet for an MRI?
Yes. All metal jewelry must be removed for MRI scans. If you need to cut your bracelet, bring it back afterward — we will reweld it for you free of charge. Your health comes first.
12. Can I customize my jewelry online?
Yes! Choose: your chain your charms your clasp or carabiner your size We assemble your design with precision and car
13. Can charms be added to an existing bracelet?
Absolutely — whether your bracelet is welded or clasped, we can add charms anytime.
14. Do you take custom orders?
Yes. We specialize in: charm bracelets personalized necklaces custom sizing curated chain & charm combinations Send us your idea — we love creating custom pieces. ✨ SIZING & FIT
15. How do I choose the right bracelet size?
Measure your wrist with a measuring tape or string, then select a size 0.5–1 cm larger for a comfortable fit.
16. What if my bracelet doesn’t fit?
We offer free resizing within 14 days. For welded bracelets, we adjust or re-weld during your appointment. ✨ ORDERS, SHIPPING & RETURNS
17. How long does shipping take?
Canada-wide shipping: 3–7 business days. Local pickup may be available depending on the week.
18. What is your return policy?
Because our pieces are custom-assembled, we offer: exchanges within 14 days repairs or resizing refunds only for defective items Permanent jewelry is final sale. ✨ EVENTS & APPOINTMENTS
19. Do you offer group or private events?
Yes — we bring the Ilira experience to: *bridal showers *corporate events *girls’ nights *pop-up markets Contact us to book your date.